Welcome to our Delivery And Refund policy

Last Updated: Mar 23 2020

Delivery Time

We try our best to ship all our orders on the same day. We ship our orders Monday, Tuesday, Wednesday, Thursday. Fresh poultry (chicken and turkey) can be shipped only on Wednesday and Thursday.

Due to the nature of our product, we chose to work only with DHL Express shipping that has a transit time of 1 day or maximum 2 days. We ship to 37 countries. 32 out of 37 countries have a transit time of 1 day.

The following countries have a transit time of 2 days:

  • Andorra
  • Cyprus
  • Guernsey
  • Jersey
  • Liechtenstein
  • Norway
  • San-Marino
  • Turkey

If we don’t ship to your country please contact us here and we’ll reach back to you as soon as possible.

Delivery Exceptions

If a product that you ordered is out of stock, or we don’t have the amount you ordered, we will contact you as soon as possible. Please leave correct contact information during checkout.

If there is a national holiday, we will ship the order the next business day.

Delivery Method

All orders are packed in EPS-box, with gel packs to keep it cool. It should keep cool temperature up to 48 hours.
We do not take responsibility for any damage that occurs after the order has been shipped.

Shipping

You are responsible for all potential additional shipping costs.
The shipping is at your own risk, unless the shipment gets lost.

Return Policy

All defined terms used below shall have the meanings set forth in our Terms and Conditions. See Terms & Conditions.

Order Cancellations

Orders that you submit online are processed immediately and may not be cancelled after the order status is ‘on hold’.

Returns

Once an item of merchandise is sent out to delivery, you can’t return that item.

General

If you do not comply with any of the above conditions, We reserve the right to refuse your order, or to impose different or additional conditions.

For all additional questions please contact us at info@kosher-meat.eu

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