Please advise the FAQ for a smooth shopping experience.

What is our Kashrut?

All our meat is exclusively under the supervision of the KSH. The over 200 year old Jewish Community of Antwerp – Shomre Hadas. All our cattle is slaughtered in Brussels, Belgium with supervision of Shomre Hadas. Our poultry is slaughtered in the UK with supervison of Rabbi Ekstein and Shomre Hadas.

What is our delivery transit time?

We try to ship all our orders on the same day of order placement. We ship only Monday, Tuesday, Wednesday, Thursday, except for national holidays. 

Please note that fresh poultry is only available on Wednesday and Thursday for shipment.

All our orders are shipped 'Express'. Depends on your location, it might take 1-2 business days to arrive.

For more information please visit our Delivery Policy.

What about refunds and returns?

We absolutely don't accept returns.

We can't take responsibility for your shipment. The shipment is at your own risk. On our side we will try our best to make sure that your package is packed and keeps its temperature up to 48 hours.

For more information please visit our Delivery policy.

 

How are we packing your order?

All our orders are packed in thick EPS-boxes and added gel packs to keep the temperature cool for up to 48 hours.